British Universities Film & Video Council

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Reengineering the Service Organisation

Synopsis
Considers the special concerns of service organisations with regard to reengineering processes and practical advice about the process of successful reengineering. In three case studies featuring a health organisation, a transport company and a utilities company.
Series
Harvard Collection, Series
Language
English
Country
United States
Medium
Video; Videocassette. VHS. col. 40 min.
Year of production
1997
Availability
Sale; 1997 sale: £375.00 (+VAT +p&p)
Documentation
Accompanying leader’s guide.
Subjects
Business studies
Keywords
business firms; business process reengineering; management of change; service industries

Credits

Cast
James Champy 

Production Company

Name

Harvard Business School Management Programs Group

Distributor

Name

Euromanagement, PO Box 2192, 5600-CD Eindhoven, The Netherlands, tel +31 40 297 4944, fax +31 40 297 4950, www.euromanagement.nl

Web
http:www.euromanagement.nl External site opens in new window
Phone
+31 40 297 4944
Address
PO Box 2192
5600-CD Eindhoven
The Netherlands
Notes
From 1 January 2002 Euromanagement no longer supplies multimedia products. Harvard Business School videos available directly from Harvard to UK market. Refer to Ms Ans Huylshoff, Euroforum Publishing e-mail aht@euroforum.nl Tel 40-297-4944, fax 40-297-4950.

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