Saying "No"

Synopsis
Shows how to say "no" in three different situations: to a request for an appointment; to a request to work late; to a request to change work priorities. Each situation has a different outcome: in the first the request is refused; in the second an alternative is suggested; in the third responsibility for resolving the problem is passed to another per son. A number of assertiveness skills are demonstrated. The video is set in an office and includes an interview with the training manager who explains why it is important to be able to say "no" and the skills involved.
Series
Skillbank, Series
Language
English
Country
Great Britain
Subjects
Business studies
Keywords
assertiveness training; further education; interpersonal skills; vocational education

Distribution Formats

Type
VHS
Format
PAL
Price
£45.00 (+VAT +p&p)
Availability
Sale
Duration/Size
15 minutes
Year
2003

Sections

Title
Brief, The
Synopsis
About the early preparations. People need to know who will be involved, what is the timescale, what needs to be done and who will do it. At the same time, the other routines of the office must carry on. Key skills covered include scheduling, questioning and telephoning.
Duration
20 mins

Title
Team, The
Synopsis
Two new staff members are introduced to the team. The video concentrates on team building, sharing responsibilties and how everyone keeps a check on progress to make sure the project is working effectively.
Duration
20 mins

Title
Meeting, The
Synopsis
Arrangements for the crucial production team meeting have been part of the first two videos. This video looks at the meeting itself, the immediate preparation of the room and the part played by each member of the group in making presentations, taking notes, and ensuring that all runs smoothly. After the meeting there is a debriefing to review what was achieved and to check on further action.
Duration
20 mins

Production Company

Name

Educational Broadcasting Services Trust

Email
support@fenc.org.uk
Web
http://www.fenc.org.uk/ External site opens in new window
Phone
01553 630828
Address
c/o fenc
The White House
8 Gayton Road
Ashwicken, Kings Lynn
Norfolk
PE32 1LS
Notes
EBST was set up in 1987, to spread specialist learning through broadcast and new media; it’s roots were in BBC and public service broadcasting. Now EBST Online is part of FENC (www.fenc.org.uk).

Distributor

Name

Educational Broadcasting Services Trust

Address
No longer trading
Notes
Educational and training materials with an emphasis on maths, science and skills development, produced in collaboration with consortia of university and college academics and media departments under the auspices of the Educational Services Broadcasting Trust. Series include Maths for Engineers, Shotlist, and the Skillbank vocational skills training programmes. For sale on DVD or via download. Now ebst online is part of FENC. (www.fenc.org.uk). Now possibly part of Blended Learning Consortium.

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