Docklands Light Railway. Part 3: Getting What You Want

Synopsis: Looks at the management of the construction of the Docklands Light Railway, and in particular how problems were handled in terms of the control model. Examines problem-solving activities from simple problems like the non-payment of a cheque to looking at the severe technical problems in the design of the signalling system. Signalling proved to be a second order problem, caused by the difficulties in introducing new chip technology, resulting in technical, financial and time difficulties. The most severe problem confronting the management team was the proposed introduction of a giant new office complex at Canary Wharf which threatened to swamp the railway. This was a third order problem as it could not be handled by the normal monitoring and control activities.
Series: Working with Systems, Course T247
Language: English
Country: Great Britain
Medium: Video; Videocassette. Standard formats. col. 25 min.
Year of production: 1986
Availability: Off-air recording licence
Subjects: Business studies; Technology
Keywords: engineering design; light railways; project management; railways

Name: Open University Worldwide
Web: http://www.ouw.co.uk External site opens in new window
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Address: Walton Hall
Milton Keynes
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Notes: NB. As of May 2016 Open University Worldwide are no longer distributing DVDs. They have posted this message on their website: ‘Unfortunately Open University Worldwide Limited has decided that product sales are no longer viable given the reduced funding to Higher Education institutions and diminishing demand for the products we have traditionally stocked. At present the Open University Students Association (OUSA) will continue to sell the "Good Study Guide", and we are in discussion with other possible distributors to continue to make The Open University’s products available for purchase. As soon as we have any information on other channels of distribution we will update this notice’. Some products are still available via second hand dealers on Amazon.co.uk

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