Docklands Light Railway. Part 3: Getting What You Want
- Synopsis
- Looks at the management of the construction of the Docklands Light Railway, and in particular how problems were handled in terms of the control model. Examines problem-solving activities from simple problems like the non-payment of a cheque to looking at the severe technical problems in the design of the signalling system. Signalling proved to be a second order problem, caused by the difficulties in introducing new chip technology, resulting in technical, financial and time difficulties. The most severe problem confronting the management team was the proposed introduction of a giant new office complex at Canary Wharf which threatened to swamp the railway. This was a third order problem as it could not be handled by the normal monitoring and control activities.
- Series
- Working with Systems, Course T247
- Language
- English
- Country
- Great Britain
- Medium
- Video; Videocassette. Standard formats. col. 25 min.
- Year of production
- 1986
- Availability
- Off-air recording licence
- Subjects
- Business studies; Technology
- Keywords
- engineering design; light railways; project management; railways
Credits
- Producer
- Andrew Millington
Production Company
Sponsor
Distributor
- Name
Open University Worldwide
- Web
- http://www.ouw.co.uk External site opens in new window
- Phone
- +44 (0) 1908 274066
- Address
- Walton Hall
Milton Keynes
MK7 6AA - Notes
- NB. As of May 2016 Open University Worldwide are no longer distributing DVDs. They have posted this message on their website: ‘Unfortunately Open University Worldwide Limited has decided that product sales are no longer viable given the reduced funding to Higher Education institutions and diminishing demand for the products we have traditionally stocked. At present the Open University Students Association (OUSA) will continue to sell the "Good Study Guide", and we are in discussion with other possible distributors to continue to make The Open University’s products available for purchase. As soon as we have any information on other channels of distribution we will update this notice’. Some products are still available via second hand dealers on Amazon.co.uk
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