Communication: Getting It Right

Synopsis

Video-based distance learning course aimed at helping engineers improve their effectiveness in communicating with others. In three sections: 1) discusses how communication can be hindered by a number of factors, and the need to build up relationships to engender trust with subordinates, boss and colleagues; 2) identifies and discusses the key skills required to communicate effectively: listening, questioning, observing and planning; 3) how to apply these skills, looking in particular at resolving conflicts.

Series

Management for Engineers, Series

Language

English

Country

Great Britain

Medium

Video; Videocassette. VHS. col. 83 min.

Year of production

1992

Availability

Sale; 2000 sale: £250.00 (+VAT +p&p)

Documentation

Accompanying workbook.

Subjects

Business studies; Engineering

Keywords

communication skills

Credits

Cast

Iain Graydon

Production Company

Name

Dunchurch Open Learning Services

Sponsor

Name

Institution of Electrical Engineers

Distributor

Name

Marketing Dept

Web

http://www.iee.org.uk External site opens in new window

Phone

01438 767290

Fax

01438 742840

Address

Michael Faraday House
Six Hills Way
Stevenage, Herts SG1 2AY