Welcome to the Library

Synopsis

Demonstrates the importance of interaction between staff and users in determining the impression users receive of the staff and, through the staff, the service. Follows in a light-hearted manner, two ladies as they try to obtain service from the library staff, first in a hostile environment, then with helpful, friendly staff.

Language

English

Country

Great Britain

Medium

Multimedia; Video; Audiocassette. 15 min.; 80 slides. col. Videocassette. VHS. col. 15 min.

Year of production

1984

Availability

Sale

Documentation

Accompanying scriptand teaching notes.

Uses

Library staff.

Subjects

Librarianship

Keywords

libraries; library user education

Credits

Director

Tom Evans

Producer

Helen Davies; Tom Evans

Writer

Heather Davies

Sponsor

Name

Chivers Bookbinding

Name

Wirral Public Libraries

Distributor

Name

University College of Wales, Department of Library and Information Studies