Using the Telephone
- Synopsis
- Shows staff how to deal with customers on the telephone to enhance the image of the library.
- Language
- English
- Country
- Great Britain
- Medium
- Multimedia; Audiocassette. 20 min.; 69 slides. col.
- Year of production
- 198
- Availability
- Sale
- Documentation
- Transcript and discussion notes included.
- Uses
- Library staff.
- Subjects
- Librarianship
- Keywords
- interpersonal skills; telephones
Distributor
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