Using the Telephone

Synopsis

Shows staff how to deal with customers on the telephone to enhance the image of the library.

Language

English

Country

Great Britain

Medium

Multimedia; Audiocassette. 20 min.; 69 slides. col.

Year of production

198

Availability

Sale

Documentation

Transcript and discussion notes included.

Uses

Library staff.

Subjects

Librarianship

Keywords

interpersonal skills; telephones

Distributor

Name

Tape Slide Training