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  1. Library Image, The (198 Multimedia)

    Subject
    Librarianship
    Distribution
    Sale, Audiocassette. 29 min.; 75 slides. col.

    Shows library staff how to present their library visually and how to influence vital first impressions. Helps them to see the importance of the library image and the part they play in building it.

    DVD Find DVD Find Other Other To order To order

  2. Using the Telephone (198 Multimedia)

    Subject
    Librarianship
    Distribution
    Sale, Audiocassette. 20 min.; 69 slides. col.

    Shows staff how to deal with customers on the telephone to enhance the image of the library.

    DVD Find DVD Find Other Other To order To order
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