Tqm Video Series

Alternative title: Total Quality Management
Synopsis: Module 1, tape 1: The history of quality; Edward Deming; Joe Juran; Armand Feigenbaum.
Module 1, tape 2: Kaoru Ishikawa; Genechi Taguchi; Shigeo Shingo; Phil Crosby; Tom Peters; Claus Möller; contributions to TQM.
Module 2, tape 1: Use of tools; the seven tools of quality control; statistical process control; process deployment flowcharts.
Module 2, tape 2: Simultaneous engineering; Taguchi methodology, quality function deployment; the seven new tools of quality.
Module 3, tape 1: Initial data collection; vision building and planning; organisational framework; role of steering committee; facilitators; teams and quality circles; the mission statement and documentation; training.
Module 3, tape 2: Relationship between TQM and BS 5750/ISO 9000; need for documented systems; internal and external auditing process; common mistakes and problems; integration with total quality.
Series: Manufacturing, Series
Language: English
Country: Great Britain
Medium: Video; Videocassette. VHS. col. 6 x 45 min.
Year of production: 1992
Availability: Sale; 1995 sale: £680 each; £1850 set (+VAT inc. p&p).
Documentation: Accompanying workbook with each 2-tape module.
Uses: All level of staff interested in TQM.
Subjects: Business studies
Keywords: BS 5750; quality standards

This record has been viewed 437 times.