Benchmarking (3 Parts)
- Synopsis
- Benchmarking is a process that allows managers to look outside their organisations for creative insights that can help improve business processes. This package aims to help identify processes to benchmark; find the appropriate benchmarking partner; initiate first steps in successful benchmarking; plan a benchmarking project on a modest budget; learn how to benchmark in a constantly changing environment.
- Series
- Harvard Best Practice, Series
- Language
- English
- Country
- United States
- Medium
- Video; 3 videocassettes. VHS. col. 60 min.
- Year of production
- 1997
- Availability
- Sale; 1997 sale: £995.00 (+VAT +p&p) set
- Documentation
- Leader’s guide and discussion materials accompanying each part.
- Subjects
- Business studies
- Keywords
- benchmarking; corporate planning
Sections
- Title
- Benchmarking for continuous improvement
- Synopsis
- 1: Shows how SunHealth Alliance gained insights from American Airlines and Avis to develop a creative benchmarking system.
- Title
- Benchmarking core processes
- Synopsis
- 2: Shows how Lands' End and Otis Elevatator help GTE to rapidly solving customer needs.
- Title
- Benchmarking outside the box
- Synopsis
- 3: Shows Mobil Oil transforming its field research at the Ritz Carlton and Home Depot into action plans.
Production Company
Distributor
- Name
Euromanagement, PO Box 2192, 5600-CD Eindhoven, The Netherlands, tel +31 40 297 4944, fax +31 40 297 4950, www.euromanagement.nl
- Web
- http:www.euromanagement.nl External site opens in new window
- Phone
- +31 40 297 4944
- Address
- PO Box 2192
5600-CD Eindhoven
The Netherlands - Notes
- From 1 January 2002 Euromanagement no longer supplies multimedia products. Harvard Business School videos available directly from Harvard to UK market. Refer to Ms Ans Huylshoff, Euroforum Publishing e-mail aht@euroforum.nl Tel 40-297-4944, fax 40-297-4950.
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