Benchmarking (3 Parts)

Synopsis: Benchmarking is a process that allows managers to look outside their organisations for creative insights that can help improve business processes. This package aims to help identify processes to benchmark; find the appropriate benchmarking partner; initiate first steps in successful benchmarking; plan a benchmarking project on a modest budget; learn how to benchmark in a constantly changing environment.
Series: Harvard Best Practice, Series
Language: English
Country: United States
Medium: Video; 3 videocassettes. VHS. col. 60 min.
Year of production: 1997
Availability: Sale; 1997 sale: £995.00 (+VAT +p&p) set
Documentation: Leader’s guide and discussion materials accompanying each part.
Subjects: Business studies
Keywords: benchmarking; corporate planning

Title: Benchmarking for continuous improvement
Synopsis: 1: Shows how SunHealth Alliance gained insights from American Airlines and Avis to develop a creative benchmarking system.
Title: Benchmarking core processes
Synopsis: 2: Shows how Lands' End and Otis Elevatator help GTE to rapidly solving customer needs.
Title: Benchmarking outside the box
Synopsis: 3: Shows Mobil Oil transforming its field research at the Ritz Carlton and Home Depot into action plans.

Name: Euromanagement, PO Box 2192, 5600-CD Eindhoven, The Netherlands, tel +31 40 297 4944, fax +31 40 297 4950, www.euromanagement.nl
Web: http:www.euromanagement.nl External site opens in new window
Phone: +31 40 297 4944
Address: PO Box 2192
5600-CD Eindhoven
The Netherlands
Notes: From 1 January 2002 Euromanagement no longer supplies multimedia products. Harvard Business School videos available directly from Harvard to UK market. Refer to Ms Ans Huylshoff, Euroforum Publishing e-mail aht@euroforum.nl Tel 40-297-4944, fax 40-297-4950.

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