Manager As..., The (8 Parts)

Synopsis

Series featuring discussions between psychologist Peter Quarry and various writers on management. The programmes aim to provide managers and team leaders with a context for their role, skills and techniques they can adopt and apply, and an understanding of how to develop their skills within their day-to-day activities as a manager.
1: Advice, techniques and guidance on the importance and purpose of performance review; creating the right climate; involving team members fully in the process; preparing for, opening, developing and concluding a review meeting.
2: Discusses awareness, understanding and pragmatic techniques for the manager as counsellor, including when and why to offer counselling (and when not to offer it); how to distinguish between personal problems and work difficulties; the three basic skills of counselling; how to open and develop a counselling interview; handling strong emotions.
3: Offers a model for the development role, based on day-to-day activities, including the different ways in whch people learn; the characteristics of the effective developer; overcoming resistance to development; determining development needs; opportunities and techniques for development; development through feedback.
3: A model for the development role, looking at the different ways in which people learn; the characteristics of the effective developer; overcoming resistance to development; determining development needs; opportunities and techniques for development; development through feedback.
4: The nature of facilitiation and when it is and is not appropriate; facilitating with individuals and groups; the ground-rules, skills and processes of facilitation; developing skills.
5: The manager’s role as problem solver and the process and techniques involved, including when to use a personal versus a group approach; how to develop others and encourage problem ownership; avoiding the pitfalls; the process and techniques; influencing and involving people outside the team.
6: Discusses the transition of the manager from supervisor to service provider, including the manager’s role in internal and external service; the concept of the internal customer; the manager as service provider to the team; role modelling for good service; developing the provider role; creating a service culture.
7: Explores the elements at the heart of effective team leadership including: the basics of teamwork; identifying where to start; managing the composition of the team; balancing the needs of the team, the team members and the organisation; tackling poor performance; leading a team under pressure.
8: Discusses the role of the manager as trainer and the requisite skills and techniques: preparing to train and handling nerves; involving people and engaging the group; choosing and using training activities; understanding learning styles; applying the learning and following up; dealing with difficult situations.

Language

English

Country

Great Britain

Medium

Video; Videocassette. VHS. col. 8 x 15 min.

Year of production

1999

Availability

Sale; 2000 sale: £99.00 (+VAT +p&p) each

Subjects

Business studies

Keywords

management skills; team-based management

Credits

Writer

Peter Quarry

Cast

Peter Quarry

Sections

Title

Manager as appraiser, The

Synopsis

1: Advice, techniques and guidance on the importance and purpose of performance review; creating the right climate; involving team members fully in the process; preparing for, opening, developing and concluding a review meeting.

Title

Manager as counsellor, The

Synopsis

2: Discusses awareness, understanding and pragmatic techniques for the manager as counsellor, including when and why to offer counselling (and when not to offer it); how to distinguish between personal problems and work difficulties; the three basic skill

Title

Manager as developer, The

Synopsis

3: Offers a model for the development role, based on day-to-day activities, including the different ways in whch people learn; the characteristics of the effective developer; overcoming resistance to development; determining development needs; opportuniti

Title

Manager as facilitator, The

Synopsis

3: A model for the development role, looking at the different ways in which people learn; the characteristics of the effective developer; overcoming resistance to development; determining development needs; opportunities and techniques for development; de

Title

Manager as problem solver, The

Synopsis

4: The nature of facilitiation and when it is and is not appropriate; facilitating with individuals and groups; the ground-rules, skills and processes of facilitation; developing skills.

Title

Manager as service provider, The

Synopsis

5: The manager's role as problem solver and the process and techniques involved, including when to use a personal versus a group approach; how to develop others and encourage problem ownership; avoiding the pitfalls; the process and techniques; influencin

Title

Manager as team leader, The

Synopsis

6: Discusses the transition of the manager from supervisor to service provider, including the manager's role in internal and external service; the concept of the internal customer; the manager as service provider to the team; role modelling for good servi

Title

Manager as trainer, The

Synopsis

7: Explores the elements at the heart of effective team leadership including: the basics of teamwork; identifying where to start; managing the composition of the team; balancing the needs of the team, the team members and the organisation; tackling poor p

Production Company

Name

Australia

Sponsor

Name

Gower House

Address

Croft Road
Aldershot
Hants
GU11 3HR

Distributor

Name

Gower c/o Routledge Taylor & Francis Group

Email

book.orders@tandf.co.uk

Web

https://www.routledge.com/ External site opens in new window

Phone

01235 400 524

Fax

01235 400 401

Address

Bookpoint
130 Milton Park
Oxon
Oxon
OX14 4SB

Notes

Gower Publishign now part of the Routledge Taylor & Francis Group . Gower publishes two series of training films for sale on DVD: the People Skills series of twenty programmes for developing communication skills and the Takeaway Training series of 170 short, practical films with supporting documentation, designed for self-development and small group training on all aspects of work.