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  1. Customer-Focused Companies (1994 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 57 min., 1997 sale: £95.00 (+VAT +p&p)

    Examines customer focus in organisations, which, as well as being essential for a company’s survival, can also result in increased revenues, extended customer lifecycles, imporved customer satisfaction and...

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  2. Love Them or Hate Them?: Dilemmas of Team Based Organisation (1994 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 57 min., 1997 sale: £95.00 (+VAT +p&p)

    Flattening the traditional management hierarchy and redistributing work to multi-functional teams such as in product development, operations and customer service, is easily launched with the promise of...

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  3. Cost of Poor Quality, The (1995 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 35 min., 1998 sale: £211.00 (+VAT inc. p&p)

    Looks at what the failure to achieve high standards of quality may cost an organisation. Shows ways to analyse the cost of quality data and the pitfalls to avoid, methods of eliminating the effects of poor...

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  4. Employee Relationship, The (1998 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 30 min., 1999 sale: £295.00 (+VAT +p&p)

    Part of a series promoting an inclusive approach for long-term business competitiveness. This programme looks at staff relations, and case studies of the John Lewis partnership and BUPA show how a...

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  5. Hotlines Series (2000)

    Subject
    Business studies; FE
    Distribution
    Sale, VHS (PAL, 12 x 13 mins approx), £150.00 each or £1,500 set of 12

    A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...

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