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  1. Some Like It Hotter!: Handling Complaints in Residential Care (1994 Video)

    Subject
    Social welfare
    Distribution
    out of distribution, Videocassette. VHS. col. 19 min.

    A video-based pack offering training in examining complaints and the complaining process in residential homes. An audio documentary introduces the procedures to follow and the people to contact when things...

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  2. Making It Home: Achieving Quality in Residential Homes (1993 Audio, Video)

    Subject
    Social welfare
    Distribution
    out of distribution, Audiocassette. 70 min. Videocassette. VHS. col. 47 min.

    A staff development package designed to promote quality in residential homes by enhancing observation skills and encouraging the introduction of positive change through discussion. The video documents a day...

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