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  1. I Like the Sound of Her (1994 Video)

    Subject
    Business studies; Education
    Distribution
    Sale, Videocassette. VHS. col. 26 min., 1997 sale: £33.00 (+VAT inc. p&p)

    Looks at the use of telephone skills in job seeking. Covers cold calling, finding out more, and applying by telephone.

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  2. Holding the Line (2003)

    Subject
    FE; Mental Health and Counselling; Social welfare
    Distribution
    Sale, DVD (Region 2 PAL, 72 minutes), £50.00

    The telephone provides many people with their primary means of accessing information and seeking support. This video covers the key issues that anyone needs to bear in mind if their work involves them in...

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  3. Using the Telephone (198 Multimedia)

    Subject
    Librarianship
    Distribution
    Sale, Audiocassette. 20 min.; 69 slides. col.

    Shows staff how to deal with customers on the telephone to enhance the image of the library.

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  4. On the Receiving End (1984 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 14 min., 1997 sale: £25.00 (+VAT +p&p)

    How a firm’s image is perceived by the customer. Simulate a series of customer telephone enquires to a fictional mail order firm.

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  5. Phone Rage (1999 Video)

    Subject
    Business studies; Psychology
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 20 min., 1999 2-day hire: £150.00 (+VAT +p&p) 1999 sale: £795.00 (+VAT +p&p)

    A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...

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  6. Fairy of the Phone, The (1936 Video)

    Director
    William Coldstream
    Producer
    Basil Wright
    Subject
    Technology
    Distribution
    Sale, Videocassette. VHS. b&w. 13 min.

    A comedy with musical sequences including an opening song featuring a chorus of telephonists. The script was based on page 6 of the 1936 London telephone directory - instructions to subscribers on how to use...

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  7. Quartz Watch, The / The Telephone (1990 Video)

    Director
    Nigel Maslin
    Producer
    Elizabeth Queenan
    Subject
    Technology
    Distribution
    Sale, Videocassette. VHS. col. 52 min., 1997 sale: £14.99 (+VAT +p&p)

    Tim Hunkin humorously explains the workings of some familiar machines. His technique is to present the scientific principles and show how the machines evolved by using demonstrations and animated cartoon...

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  8. European Connection, The (1990 Video)

    Subject
    English language and literature
    Distribution
    Sale, Interactive videodisc. Minimum hardware requirement: PC and Laservision standard videodisc player.

    An interactive videodisc course for business English. It centres on a drama dealing with the efforts of a UK-based advertising agency to attract Japanese companies into Europe. The story includes essential...

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  9. Making Every Call Count (2004)

    Subject
    Business studies
    Distribution
    Hire, DVD (44 minutes), £140.00

    Shows a series of dramatised workplace scenarios, with internal and external calls between colleagues, clients and suppliers, to illustrate how to be productive on the telephone and handle difficult calls...

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  10. Prrs (Blue Eared Pig Disease) (2 Parts) (1991 Audio)

    Subject
    Veterinary science
    Distribution
    Sale, Audiocassette. 2 x 60 min., 1997 sale: £12.00 (+VAT +p&p) each

    1: A recording of a telephone conference on blue-eared pig desease held on 12 September 1991. Principal contributors are P W Blackburn, Dr De Jong, Dr M J Meredith, Dr Van der Veld and Dr G Wensvoort. 2: A...

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1-10 of 67 results | Page 1 of 7
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