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  1. Awkward Colleagues (1990 Video)

    Director
    Martin Hayden
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. Standard formats. col. 13 min., 1997 sale: £35.00 (+VAT +p&p)

    The 26 trigger videos portray a wide range of situations in which difficult behaviour such as bullying, whinging, harassing and being inflexible has to be dealt with. The package provides trainers with the...

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  2. Awkward Libraries (1989 Video)

    Director
    Martin Hayden
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. Standard formats. col. 13 min., 1997 sale: £35.00 (+VAT +p&p)

    Contains 21 ‘trigger’ situations where ‘staff’ respond inappropriately to perfectly reasonable enquiries. The problems portrayed are of sex main types: bad information; rudeness, rigidity with...

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  3. Awkward Readers (1986 Video)

    Director
    Martin Hayden
    Producer
    Martin Hayden
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. Standard formats. col. 10 min., 1997 sale: £35.00 (+VAT +p&p)

    Eighteen trigger sequences which reflect some of the problems encountered at a library issue desk. The sequences reflect examples of behaviour toward the member of staff behind the counter and have been...

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