Awkward Libraries

Synopsis

Contains 21 ‘trigger’ situations where ‘staff’ respond inappropriately to perfectly reasonable enquiries. The problems portrayed are of sex main types: bad information; rudeness, rigidity with rules; inconsistency; simply not coping; prejudice. A companion piece to AWKWARD READERS amd AWKWARD COLLEAGUES.

Language

English

Country

Great Britain

Medium

Video; Videocassette. Standard formats. col. 13 min.

Year of production

1989

Availability

Sale; 1997 sale: £35.00 (+VAT +p&p)

Documentation

Accompanying booklet.

Uses

Training front-line library staff in customer care.

Subjects

Librarianship

Keywords

libraries; library personnel; trigger videos

Credits

Director

Martin Hayden

Writer

Martin Hayden; Sandy Davies

Production Company

Name

Brighton Polytechnic Media Services

Distributor

Name

University of Brighton Media Services

Notes

NB. This distributor is no longer active