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A programme on management development that aims to help employees to always make the right managerial decisions by using good common business sense. Dr Dan Thomas explains business sense in terms of ‘five...
Each company has its own unique style, history, legends and lore, which become part of the very fabric of itsidentity. Managers are beginning to see the value of using anecdotes and stories to increase...
Examines customer focus in organisations, which, as well as being essential for a company’s survival, can also result in increased revenues, extended customer lifecycles, imporved customer satisfaction and...
Looks at product life cycles, which are rapidly reducing, and how the ongoing ability to deliver a quality product or service quicker than the competition yields a sustainable competitive advantage....
Flattening the traditional management hierarchy and redistributing work to multi-functional teams such as in product development, operations and customer service, is easily launched with the promise of...
The organisation’s workforce and how it is managed is critical to its well-being and productivity. Professor Jeffrey Pfeiffer reviews the ways in which even well-intentioned companies can undermine their...
Terry Pearce explores and demonstrates ways in which a business leader can elevate a public speech into a more powerful and ultimately productive experience for the speaker and listener.
James Collins shows how and why vision, values and audacious goals are the essence of developing ‘an enduring, great company’. He uses contemporary and historical examples and offers a prescription for...
In order to do more with less and to solve problems never faced before, organisations must learn by design rather by chance. To shift from a mode of unconscious adaptation to conscious anticipation requires...
Interdepartmental conflicts form some of the biggest and most costly productivity problems in organisations. Peg Neuhauser looks at why these problems occur and what can be done about them. She identifies...
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