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A video-based training pack on building good working relationships, which are essential for committed team-working, productive management and motivating people at every level. The skills involved are shown...
Examines the key areas involved in successful project working - having a thorough understanding of the process and specific people issues involved. Offers solutions based on practical experience and tried...
Helps managers to understand the law, the different disciplinary processes and the skills involved in using discipline procedures correctly. The video dramatisation looks at 3 case studies and shows how...
No organisation survives without the commitment, expertise and creativity of its people. Respecting their need for work-life balance, and finding innovative ways of organising work to make it possible, is...
A training pack to to aid in dealing with bullying in the workplace, based around a video drama illustrating various types of bullying behaviour. Shows the negative impact on both individual and organisation...
A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...
A video-based training pack covering skills for persuading and influencing people. Dramatisations demonstrate the results of various kinds of behaviour, guiding the user towards the necessity of identifying...
A video-based training pack covering effective questioning in selection interviews. A dramatisation shows the consequences of asking the wrong questions and how using ‘discovery’ questions reveals true...
A self-study CD-ROM-based training programme intended to increase users’ awareness and use of interpersonal skills. Individual modules cover barriers to communication, plain speaking, assertiveness and...
Three CD-ROM training programmes on business writing skills, each containing about 5 hours of interactive exercises, activities and illustrative video clips, and accompanied by a book. 1: How to produce a...
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