British Universities Film & Video Council

moving image and sound, knowledge and access

Have a Nice Day: Working with Colleagues & Customers in Hospitality and Tourism

Synopsis
This programme is aimed at students in upper secondary levels, particularly those undertaking vocational education and training, or those involved in tourism and hospitality courses. It covers four key areas: Communication in the Workplace; Providing Assistance to Customers; Maintaining Personal Presentation Standards; Working as a Team

The video draws on the expertise of four professionals in tourism and hospitality: Rosa Scott, Customer Service Officer at Melbourne Zoo; Paul Albergo, Visitor Services Manager at Melbourne Zoo; Catherine Dunne, Duty Manager at Hotel Lindrum; and Professor Brian King from the School of Hospitality, Tourism and Marketing at Victoria University of Technology.

The programme also takes a light-hearted look at a number of scenarios where an aspiring tourism and hospitality worker is confronted with various situations, and demonstrates the right and wrong ways of dealing with them.
Language
English
Country
Australia
Availability
Out of distribution 2015
Subjects
Travel & tourism; Vocational training
Keywords
communication skills; team working; travel industry

Distribution Formats

Type
DVD
Format
Region 0 NTSC
Price
$240.00
Availability
Sale
Duration/Size
27 minutes
Year
2014

Distributor

Name

VEA

Email
vea@vea.com.au
Web
http://www.vea.com.au/ External site opens in new window
Address
316 - 328 Napier Street
Fitzroy
3550 Victoria
Australia
Notes
The company ceased trading June 2015.

Record Stats

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