Have a Nice Day: Working with Colleagues & Customers in Hospitality and Tourism

Synopsis: This programme is aimed at students in upper secondary levels, particularly those undertaking vocational education and training, or those involved in tourism and hospitality courses. It covers four key areas: Communication in the Workplace; Providing Assistance to Customers; Maintaining Personal Presentation Standards; Working as a Team

The video draws on the expertise of four professionals in tourism and hospitality: Rosa Scott, Customer Service Officer at Melbourne Zoo; Paul Albergo, Visitor Services Manager at Melbourne Zoo; Catherine Dunne, Duty Manager at Hotel Lindrum; and Professor Brian King from the School of Hospitality, Tourism and Marketing at Victoria University of Technology.

The programme also takes a light-hearted look at a number of scenarios where an aspiring tourism and hospitality worker is confronted with various situations, and demonstrates the right and wrong ways of dealing with them.
Language: English
Country: Australia
Availability: Out of distribution 2015
Subjects: Travel & tourism; Vocational training
Keywords: communication skills; team working; travel industry

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