Learning on ScreenOnline Customer Service
- Synopsis
- Customer service operations are expanding. Companies are adopting the latest online technologies as integral components of their customer service strategies. In these new and exciting online environments, customer service representatives must develop particular skills to create and maintain excellent service. This film provides an overview of the rise of online customer service, primarily focusing on three key modes of online customer service delivery: live chat, e-mail and social media.
- Series
- Customer Service Essentials
- Language
- English
- Country
- Australia
- Year of release
- 2012
- Availability
- Out of distribution 2015
- Notes
- Includes downloadable resource pack
- Subjects
- Business studies
- Keywords
- customer relations; service industries; online services; social media
Distribution Formats
- Type
- DVD
- Format
- Region 2 PAL
- Price
- £39.00
- Availability
- Sale
- Duration/Size
- 22 minutes
- Year
- 2017
Production Company
- Name
VEA
- vea@vea.com.au
- Web
- http://www.vea.com.au/ External site opens in new window
- Address
- 316 - 328 Napier Street
Fitzroy
3550 Victoria
Australia - Notes
- The company ceased trading June 2015.
Distributor
- Name
Boulton-Hawker Films Ltd
- Web
- http://www.boultonhawker.co.uk External site opens in new window
- Phone
- 01449 616200
- Fax
- 01449 677600
- Address
- Combs Tannery
Stowmarket
Suffolk
IP14 2EN
United Kingdom
Record Stats
This record has been viewed 364 times.
