British Universities Film & Video Council

moving image and sound, knowledge and access

Training Resort Reps

Synopsis
Resort representatives are critical to the success of a resort operation. They are the individuals who deal on the ground with customers, attending to a range of needs, ensuring their holiday runs smoothly and that their experience is enjoyable and memorable for all the right reasons. It is therefore essential that they are trained to be resourceful and deliver friendly and professional service at all times. This film examines a range of areas relating to the training of resort reps. Featuring interview extracts with Pete Constanti, CEO of Group Destination Management for one of Britain’s premier travel and tourism companies, Thomas Cook, it covers the importance of training and product knowledge, induction training, work shadowing, mentoring and coaching, group and external training.
Language
English
Country
Great Britain
Year of release
2013
Subjects
Travel & tourism
Keywords
tourism; training films; holidays; travel industry

Online availability

URI
http://www.classroomvideo.co.uk/Product.aspx?id=5185
Price
£115.70
Delivery
Streamed

Credits

Contributor
Pete Constanti

Distribution Formats

Type
DVD
Format
Region 2 PAL
Price
£49.00 (DVD), £20.00 (1 Year Digital Licence), £49.00 (3 Year Digital Licence)
Availability
Sale
Duration/Size
16 minutes
Year
2013

Distributor

Name

Classroom Video

Notes
NB Classroom Video ceased trading in January 2015. Potential customers are directed to DVD sales enquiries are directed to sales@boultonhawker.co.uk and are asked to note that not all third party, or proprietary content which includes videos produced by VEA, Classroom Video, Online Classroom and Training Point will be available from Boulton Hawker. Streaming customers are asked to be aware that: All current licences will remain active for the duration of their license period (including embed links and clips that you have created) No streaming licence can be renewed after the existing license period has lapsed Classroom Video’s parent company VEA will manage existing streaming licences from a technical and administrative perspective. For all enquiries please contact support@vea.com.au

Record Stats

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