Training Resort Reps
- Synopsis
- Resort representatives are critical to the success of a resort operation. They are the individuals who deal on the ground with customers, attending to a range of needs, ensuring their holiday runs smoothly and that their experience is enjoyable and memorable for all the right reasons. It is therefore essential that they are trained to be resourceful and deliver friendly and professional service at all times. This film examines a range of areas relating to the training of resort reps. Featuring interview extracts with Pete Constanti, CEO of Group Destination Management for one of Britain’s premier travel and tourism companies, Thomas Cook, it covers the importance of training and product knowledge, induction training, work shadowing, mentoring and coaching, group and external training.
- Language
- English
- Country
- Great Britain
- Year of release
- 2013
- Subjects
- Travel & tourism
- Keywords
- tourism; training films; holidays; travel industry
Online availability
- URI
- http://www.classroomvideo.co.uk/Product.aspx?id=5185
- Price
- £115.70
- Delivery
- Streamed
Credits
- Contributor
- Pete Constanti
Distribution Formats
- Type
- DVD
- Format
- Region 2 PAL
- Price
- £49.00 (DVD), £20.00 (1 Year Digital Licence), £49.00 (3 Year Digital Licence)
- Availability
- Sale
- Duration/Size
- 16 minutes
- Year
- 2013
Distributor
- Name
Classroom Video
- Notes
- NB Classroom Video ceased trading in January 2015. Potential customers are directed to DVD sales enquiries are directed to sales@boultonhawker.co.uk and are asked to note that not all third party, or proprietary content which includes videos produced by VEA, Classroom Video, Online Classroom and Training Point will be available from Boulton Hawker. Streaming customers are asked to be aware that: All current licences will remain active for the duration of their license period (including embed links and clips that you have created) No streaming licence can be renewed after the existing license period has lapsed Classroom Video’s parent company VEA will manage existing streaming licences from a technical and administrative perspective. For all enquiries please contact support@vea.com.au
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