Customer is Always Right, The

Synopsis: With more competitive markets giving customers more choice than ever, providing a top-class service is a vital element in any business strategy. Using a case-study approach, The CUSTOMER IS ALWAYS RIGHT looks at the reasons why some companies are better than others at looking after their customers. This DVD is a business teaching resource about customer service skills from BBC Active.
Language: English
Country: Great Britain
Year of release: 1991
Subjects: Business studies
Keywords: business communication; customer relations

Name: BBC Active Video for Learning - now BBC Learning
Contact: Carolina Fernandez Jeremy Wilcox (CF - for educational enquiries JW - channel sales manager)
Email: BBCStudiosLearning@bbc.com
Web: https://www.bbcstudioslearning.com/ External site opens in new window
Phone: +44 (0) 20 8433 1009
Address: BBC Studios Limited
Television Centre
101 Wood Lane
London
W12 7FA
UK
Notes: The BBC Active company has now been absorbed within BBC Learning, a division of BBC Studios. It was originally a joint venture between BBC Worldwide and Pearson Education. Formerly known as ‘BBC Worldwide Learning Studies’ and before that as ‘Videos for Education & Training’

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