Applying Extreme Lessons

Synopsis: As volatile change in business becomes the new norm, some companies must develop plans and the leadership necessary to meet a constant stream of unique challenges. Others have long taken the attitude that any customer dissatisfaction is an unacceptable failure. This programme explores what can be learned from companies that value high reliability, through conversations with business leaders such as Brad Tilden, President of Alaska Airlines; John Belarde, President of Belarde Company, an architectural concrete company; Mark and Chris Canlis, owners of one of Seattle’s premier restaurants; and Adrian Hanauer, minority owner & General Manager of Seattle Sounders FC. (29 minutes)
Language: English
Country: United States
Year of release: 2010
Year of production: 2010
Subjects: Business studies
Keywords: customer relations; leadership skills

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