Exchange of Information: The Tourist Office

Synopsis: Shows the giving, receiving and passing on of information. A range of interpersonal skills are demonstrated including: greeting a customer, closing, questioning, listening, making notes, introducing a colleague, passing on information, using the customer’s name, eliciting and confirming information, using appropriate tone, register, vocabulary and pace. The video is set in a tourist information office and includes an interview with the practitioner who explains the skills demonstrated.
Series: Skillbank, Series
Language: English
Country: Great Britain
Subjects: Business studies
Keywords: customer relations; further education; information services; interpersonal skills; service industries; tourism; vocational education

Title: Brief, The
Synopsis: About the early preparations. People need to know who will be involved, what is the timescale, what needs to be done and who will do it. At the same time, the other routines of the office must carry on. Key skills covered include scheduling, questioning and telephoning.
Duration: 20 mins
Title: Team, The
Synopsis: Two new staff members are introduced to the team. The video concentrates on team building, sharing responsibilties and how everyone keeps a check on progress to make sure the project is working effectively.
Duration: 20 mins
Title: Meeting, The
Synopsis: Arrangements for the crucial production team meeting have been part of the first two videos. This video looks at the meeting itself, the immediate preparation of the room and the part played by each member of the group in making presentations, taking notes, and ensuring that all runs smoothly. After the meeting there is a debriefing to review what was achieved and to check on further action.
Duration: 20 mins

Name: Educational Broadcasting Services Trust
Email: support@fenc.org.uk
Web: http://www.fenc.org.uk/ External site opens in new window
Phone: 01553 630828
Address: c/o fenc
The White House
8 Gayton Road
Ashwicken, Kings Lynn
Norfolk
PE32 1LS
Notes: EBST was set up in 1987, to spread specialist learning through broadcast and new media; it’s roots were in BBC and public service broadcasting. Now EBST Online is part of FENC (www.fenc.org.uk).

Name: Educational Broadcasting Services Trust
Address: No longer trading
Notes: Educational and training materials with an emphasis on maths, science and skills development, produced in collaboration with consortia of university and college academics and media departments under the auspices of the Educational Services Broadcasting Trust. Series include Maths for Engineers, Shotlist, and the Skillbank vocational skills training programmes. For sale on DVD or via download. Now ebst online is part of FENC. (www.fenc.org.uk). Now possibly part of Blended Learning Consortium.

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