British Universities Film & Video Council

moving image and sound, knowledge and access

Frenchay Hospital: Solving Problems

Synopsis
A video-based training resource to help managers, particularly healthcare professionals, to develop problem-solving skills. In 2 parts. 1) A case study of a hospital with increasing user demand, stressed staff, limited funding and a lack of resources. Follows the experience of Ann Lloyd, Chief Executive of Frenchay Hospital, as she temporarily leaves her post as sole controller of a £110m annual budget to spend a week as an auxiliary nurse in order to understand the day-to-day systems and processes that make both a ward and a hospital run smoothly; 2) looks at the issues in depth, focusing on the need to improve teamwork, problem solving, management style, quality, and staff recognition and reward.
Series
Back
Language
English
Country
Great Britain
Medium
Video; Videocassette. VHS. col. 30, 40 min.
Year of production
1997
Availability
Sale; 1999 sale: £395.00 (+VAT +p&p)
Notes
Part 1 was broadcast as PILLOW TALK on 2/12/97.
Documentation
Accompanying training notes.
Uses
Training and development staff in healthcare.
Subjects
Business studies; Medical sciences
Keywords
health services; hospital management; problem-solving skills

Credits

Director
Bill Grist
Producer
Hugh Dehn
Contributor
Robert Thirkell
Cast
Ann Lloyd 

Production Company

Name

BBC Television

Distributor

Name

BBC Active Video for Learning - now BBC Learning

Contact
Carolina Fernandez Jeremy Wilcox (CF - for educational enquiries JW - channel sales manager)
Email
BBCStudiosLearning@bbc.com
Web
https://www.bbcstudioslearning.com/ External site opens in new window
Phone
+44 (0) 20 8433 1009
Address
BBC Studios Limited
Television Centre
101 Wood Lane
London
W12 7FA
UK
Notes
The BBC Active company has now been absorbed within BBC Learning, a division of BBC Studios. It was originally a joint venture between BBC Worldwide and Pearson Education. Formerly known as ‘BBC Worldwide Learning Studies’ and before that as ‘Videos for Education & Training’

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