Frenchay Hospital: Solving Problems

Synopsis: A video-based training resource to help managers, particularly healthcare professionals, to develop problem-solving skills. In 2 parts. 1) A case study of a hospital with increasing user demand, stressed staff, limited funding and a lack of resources. Follows the experience of Ann Lloyd, Chief Executive of Frenchay Hospital, as she temporarily leaves her post as sole controller of a £110m annual budget to spend a week as an auxiliary nurse in order to understand the day-to-day systems and processes that make both a ward and a hospital run smoothly; 2) looks at the issues in depth, focusing on the need to improve teamwork, problem solving, management style, quality, and staff recognition and reward.
Series: Back
Language: English
Country: Great Britain
Medium: Video; Videocassette. VHS. col. 30, 40 min.
Year of production: 1997
Availability: Sale; 1999 sale: £395.00 (+VAT +p&p)
Notes: Part 1 was broadcast as PILLOW TALK on 2/12/97.
Documentation: Accompanying training notes.
Uses: Training and development staff in healthcare.
Subjects: Business studies; Medical sciences
Keywords: health services; hospital management; problem-solving skills

Director

Bill Grist

Producer

Hugh Dehn

Contributor

Robert Thirkell

Cast

Ann Lloyd

Name: BBC Active Video for Learning - now BBC Learning
Contact: Carolina Fernandez Jeremy Wilcox (CF - for educational enquiries JW - channel sales manager)
Email: BBCStudiosLearning@bbc.com
Web: https://www.bbcstudioslearning.com/ External site opens in new window
Phone: +44 (0) 20 8433 1009
Address: BBC Studios Limited
Television Centre
101 Wood Lane
London
W12 7FA
UK
Notes: The BBC Active company has now been absorbed within BBC Learning, a division of BBC Studios. It was originally a joint venture between BBC Worldwide and Pearson Education. Formerly known as ‘BBC Worldwide Learning Studies’ and before that as ‘Videos for Education & Training’

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