Terminix: Training for Change

Alternative title

Crawling About

Synopsis

A video-based management training package on the importance of staff development. In Part 1 Peter Cottee, Managing Director pest-control firm Terminix Peter Cox Ltd, spends a week as a pest control technician visiting domestic and business customers in order to find out how his organisation looks after its staff. He returns to his management team to confront them with the failings of the current communication programme, low morale, and the cost of high staff turnover. The second programme develops Cottee’s experiences into topics dealing with employee relationships and communication problems, focusing on business objectives, staff development and communication. It also exaines how managers must improve their ability to lead, motivate and manage their staff.

Series

Back to the Floor, Series

Language

English

Country

Great Britain

Medium

Video; Videocassette. VHS. col. 30, 40 min.

Year of production

1997

Availability

Sale; 1999 sale: £395.00 (+VAT +p&p)

Notes

Part 1 was broadcast as CRAWLING ABOUT on BBC2 on 25/11/97.

Documentation

Accompanying guide for trainers and facilitators, and self-study guide for managers.

Subjects

Business studies

Keywords

communication skills; pest control; staff development

Credits

Producer

Adam Wishart

Cast

Peter Cottee

Distributor

Name

BBC Active Video for Learning - now BBC Learning

Contact

Carolina Fernandez Jeremy Wilcox (CF - for educational enquiries JW - channel sales manager)

Email

BBCStudiosLearning@bbc.com

Web

https://www.bbcstudioslearning.com/ External site opens in new window

Phone

+44 (0) 20 8433 1009

Address

BBC Studios Limited
Television Centre
101 Wood Lane
London
W12 7FA
UK

Notes

The BBC Active company has now been absorbed within BBC Learning, a division of BBC Studios. It was originally a joint venture between BBC Worldwide and Pearson Education. Formerly known as ‘BBC Worldwide Learning Studies’ and before that as ‘Videos for Education & Training’