British Universities Film & Video Council

moving image and sound, knowledge and access

Remember Me

Synopsis
Training programme looking customer service issues. Follows the experience of a man who, although let down by his garage, his bank, his dry cleaners, and the airline and hotel he uses, remains calm and uncomplaining throughout because he understands the power of customer loyalty and knows he will win in the end. Emphasises the power of good customer service and the value of customer endorsement.
Language
English
Country
Great Britain
Medium
Video; Videocassette. Standard formats. col. 10 min.
Year of production
1991
Availability
Hire
Sale; 1999 sale: £695.00 (inc. VAT +p&p)
Notes
British re-make of an American customer service film.
Uses
Accompanying presenter’s guide.
Subjects
Business studies
Keywords
customer relations

Credits

Director
Ron Tanner
Producer
Julie Baines
Cast
Bruce Bould 
Patrick Monkton 
Peter Aubrey 

Production Company

Name

Gower Training

Notes
see Connaught Training

Distributor

Name

Gower c/o Routledge Taylor & Francis Group

Email
book.orders@tandf.co.uk
Web
https://www.routledge.com/ External site opens in new window
Phone
01235 400 524
Fax
01235 400 401
Address
Bookpoint
130 Milton Park
Oxon
Oxon
OX14 4SB
Notes
Gower Publishign now part of the Routledge Taylor & Francis Group . Gower publishes two series of training films for sale on DVD: the People Skills series of twenty programmes for developing communication skills and the Takeaway Training series of 170 short, practical films with supporting documentation, designed for self-development and small group training on all aspects of work.

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