Learning on ScreenCitizens and communications services: Ensuring that communications services work in the interests of UK citizens
- Title
- Citizens and communications services: Ensuring that communications services work in the interests of UK citizens
- Date
- 31 Oct 2014
- Link
- https://stakeholders.ofcom.org.uk/market-data-research/other/cross-media/citizens-comms-services/?utm_source=updates&utm_medium=email&utm_campaign=citizens-consumers-report
- Publisher
- Ofcom
- Category
- Surveys and Reports
- Subject
- Telecommunications; Consumers
- Inactive
- No
- Description
- This document reviews the development of communications services and how they advance the interests of citizens. It focuses on the work Ofcom does to ensure that as many people as possible can use and benefit from communications services. The document describes this work in three main areas: availability; accessibility; and affordability.
The report also looks ahead to work which will be needed to maintain or improve the availability, accessibility and affordability of communications services for citizens.
The report complements Ofcom’s January 2014 publication, Cost and Value of Communications Services in the UK, which focused on the development of services for UK consumers.
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