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The Consumer Experience 2013

Title
The Consumer Experience 2013
Date
28 Jan 2014
Link
http://stakeholders.ofcom.org.uk/market-data-research/market-data/consumer-experience-reports/consumer-experience/?utm_source=updates&utm_medium=email&utm_campaign=tce-13
PDF Document
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Publisher
Ofcom
Category
Annual Reports
Subject
New Technology; Telecommunications; Digital Economy; Consumers; Internet
Inactive
No
Description
This is Ofcom’s eighth annual report on the consumer experience of telecoms, the internet, digital broadcasting and postal services. It discusses the results of Ofcom’s research programme, which measures how well consumers have fared over the past year in their use of these services. The report covers: Changing use of communications; Consumer segmentation; Availability of services and providers; Take-up of services and devices; Consumer choice and value; Consumer interest and activity and Consumer protection. This report has been published alongside the Consumer Experience policy evaluation, which considers the key findings and trends emerging from the research and uses these to assess the impact of Ofcom’s policy work and activities.

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