Colin Brown on BT service levels

Title

Colin Brown on BT service levels

Genre

Interview

TX Date

Unknown

Year of production

1987

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Duration

00:02:47

Description

Interview with Colin Brown, BT’s Director of Corporate Planning, on how they are doing all they can to provide a modern telephone service. He talks about prices, service, the modernisation programme, the aftermath of the strike, the reinvestment programme, OFTEL criticism, and the problems with the new exchanges. Male interviewer not identified.

Contributors

Colin Brown

Keywords

Strikes; Labour disputes; Prices; Labour relations; Telephone services; BT; Management operations; Personnel management; Customer services; OFTEL

The copyright of audio recordings in the LBC / IRN Digitisation Archive is owned by Global Radio UK Ltd.