John Golding on National Consumers Council report on BT

Title

John Golding on National Consumers Council report on BT

Genre

Interview

TX Date

Jul 1987

Year of production

1987

Play audio

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Duration

00:02:59

Description

Interview with John Golding from the National Communications Union, on the National Consumers Council report on BT providing the worst service in the country. He talks about staff morale, the way BT management have treated staff, why they have lost commitment to the job, how staff feel that the management don’t care about them or the public, whether there will be financial penalties for the poor service and whether, if staff cuts continue, morale will continue to drop. Male interviewer not identified.

Contributors

John Golding

Keywords

Trade unions; Reports; Labour relations; BT; Management operations; Personnel management; National Communications Union; National Consumers Council

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