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Concerns supervision of all types of staff. Particular attention is given to problems facing supervisors, particularly in their role as buffers between management and staff.
Looks at both management and trade union approaches to industrial relations and negotiation. The major issues in working with trade unions from recognition through to dealing with industrial action are covered.
Shows various approaches to, and problems in, leadership in management roles. Scenes depict managers leading in particular ways and staff response to different types of leadership.
Illustrates the main issues in selection interviewing recorded from the position both of the interviewer and the candidate.
Aims to assist managers in all types of organisations to improve their skills in managing meetings. It uses an approach new to management training in the United Kingdom, but one which has been applied to a...
Aims to help develop staff management skills in all sizes and types of organisation. Covers selection, interviewing appraisal, supervision, grievance handling and industrial relations. Uses role-play mathods...
Looks at motivation, communication, self-awareness, delegation, assertiveness, racial discrimination, sex discrimination and harassment.
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