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Concerns supervision of all types of staff. Particular attention is given to problems facing supervisors, particularly in their role as buffers between management and staff.
Looks at both management and trade union approaches to industrial relations and negotiation. The major issues in working with trade unions from recognition through to dealing with industrial action are covered.
Shows various approaches to, and problems in, leadership in management roles. Scenes depict managers leading in particular ways and staff response to different types of leadership.
Illustrates the main issues in selection interviewing recorded from the position both of the interviewer and the candidate.
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