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Each film is centred around a particular type of problem person. The training messages cut across a wide spectrum of management skills and carry valid points for training in assertiveness, managing meetings,...
Discusses the right and wrong ways of dealing with an employee’s personal problems when these threaten to affect their work. Presented as a series of sketches linked by summaries, with the major points...
Discusses the defining of responsibilities, setting standards and agreeing targets.
Discusses how best to organise the day and year, exploring how and why managers fail to delegate (or think they have when they haven’t).
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