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Many organisations are essentially in the knowledge business, providing products and services that rely on the know-how of their people. Looks at how managers can ensure that knowledge is shared effectively,...
Presents an explanation of the main concepts of Neuro-linguistic Programming (NLP) and explains how they can be applied to personal interactions. Explains how to take control of situations to achieve maximum...
An introduction to the concept of ethical management and ethical codes. Explores the reasons why adopting an ethical approach is good for business, and also includes responses to those who do not see ethics...
Examines why firms need to be innovative, particularly in the sense of radical change. Uses the example of Bradford council’s Home Care Department which has completely altered the way its staff work in...
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