Digital Britain 2: Putting users at the heart of government’s digital services, HC 1048, Session 2012 - 2013

Title
Digital Britain 2: Putting users at the heart of government’s digital services, HC 1048, Session 2012 - 2013
Date
21 Mar 2013
Link
http://www.nao.org.uk/report/digital-britain-2-putting-users-at-the-heart-of-governments-digital-services/
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Publisher
National Audit Office
Category
Surveys and Reports
Subject
New Technology
Inactive
No
Description
This report is about the government’s strategy
for moving public services to ‘digital by default’, which was
published in November 2012. The report finds that there is scope for greater use of online public services. In addition, the government’s aim of making public services ‘digital by default’ is broadly acceptable to most citizens and small and medium-sized businesses. However, according to the spending watchdog, there are still significant numbers of people who cannot go online or do not wish to do so.

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