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  1. Counteraction 2: Customer Relations in Public Libraries (1989 Video)

    Director
    Keith Lund
    Producer
    Rob Darnall
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. VHS. col. 25 min.

    Six case studies in which the effects of poor staff attitudes and behaviour are contrasted with those resulting from more satisfactory staff performance. Shows situations commonly occuring in libraries:...

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