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Psychometric testing is a key stage in the recruitment process for many employers, and understanding what is involved in the testing process can prove invaluable for employee candidates. This interview-led...
Textbooks speak of three management styles - autocratic, democratic and laisez faire, but how neatly do people fit into these categories? Four case studies show what happens in the real world. 1) Angel or...
A two-video package designed to show the main skills and processes involved in managing people at work, from managing performance to dealing with grievances. Designed as a primer, rather than an in-depth...
A video-based training package consisting of 3 videos, participant’s workbook and leader’s guide in which Peter Drucker talks about how leaders can prepare themselves and their organizations for the...
A video-based training package for interview skills training for school governors, headteachers and senior teachers, to ensure that key personnel procedures are fair, consistent and procedurally correct. The...
An equal opportunities ‘primer’ for managers and everyone else at work, consisting of a short video and 32 questions for discussion. The video takes the form of short dramatised episodes set in a...
No organisation survives without the commitment, expertise and creativity of its people. Respecting their need for work-life balance, and finding innovative ways of organising work to make it possible, is...
A CD-ROM-based programme to help people involved in international business to perform successfully across cultures. It is intended to help users build better relationships and achieve greater effectiveness...
Looks at the reasons why staff are or are not motivated, using four case studies: 1) a salesman complains about his pay, but emotional factors might be the core of the problem; 2) an good employee encounters...
Uses three case studies set in an insurance firm to demonstrate what is involved in coaching staff in customer care.
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