British Universities Film & Video Council

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  1. What to Do if .... You Don’t Get on with Your Mentor (2010)

    Subject
    Education

    An expert gives trainee teachers straightforward advice on how they can build good relationships with their mentors. Trevor Wright, author and senior lecturer in education at the University of Worcester,...

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  2. Dealing with Manipulative People (2010)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD (Region 2 PAL, 15 minutes), £99.00

    Working with manipulative people can be difficult, as they have the ability to influence or even exploit you. Psychologist, Peter Quarry, explains reactions to manipulation. He suggests the need to talk to...

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  3. Handling the Difficult Customer (2010)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD (Region 2 PAL, 15 minutes), £99.00

    In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being...

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  4. First Impressions - A Second Look (2010)

    Subject
    Careers Guidance
    Distribution
    Sale, DVD (Region 2 PAL, 22 minutes), £54.00

    A complete remake of the 2004 programme FIRST IMPRESSIONS - A SECOND LOOK, covering basic interview skills for quite inexperienced, younger candidates. There is a lot of evidence that many recruiters make...

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  5. Talk to Me: Cross Cultural Communication at Work (2009)

    Subject
    Business studies
    Distribution
    Sale Hire, DVD (Region 2 PAL, 22 minutes), £299 (hire); £1199.00 (sale)

    The programme aims to increase understanding of the impact that cultural difference can have on communication at work, in view of the demographic changes within the UK workforce. It sets out to facilitate...

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  6. Difficult People and Situations (4 Parts) (2009)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD (Region 2 PAL, 22. 14, 14, 14 minutes), £399.00 each or £1299.00 the set

    The four DVDs in the series provide dramatised case studies to help leaders, managers and team members to overcome leadership blunders, personality clashes, client service disasters and bullying and...

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  7. Managing Difficult Conversations (2009)

    Subject
    Business studies; Psychology
    Distribution
    Sale, CD-ROM, £285.00

    MANAGING DIFFICULT CONVERSATIONS will help managers identify and adjust thought patterns before approaching the difficult conversations that are an inevitable fact of business life. The interactive course...

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  8. Handling Angry Callers (2006)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD, £1119.00

    A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...

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  9. Good Practice, Bad Practice (2004)

    Subject
    Mental Health and Counselling; Social welfare
    Distribution
    Sale, DVD (Region 2 PAL, 48 minutes), £40.00

    In an unscripted role-play a key worker discusses a work issue with his manager. Inthe first session the manager does not use counselling or communication skills, in the second one she does. There is an...

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  10. It’s Not What You Say ... (2004)

    Subject
    Business studies; FE
    Distribution
    Sale Hire, VHS (PAL, 20 minutes), £245.00 (hire) £1266 (sale)

    Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows...

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1-10 of 88 results | Page 1 of 9
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