BUFVC Search
Current Search
Previous Searches
Customer service operations are expanding. Companies are adopting the latest online technologies as integral components of their customer service strategies. In these new and exciting online environments,...
In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being...
As volatile change in business becomes the new norm, some companies must develop plans and the leadership necessary to meet a constant stream of unique challenges. Others have long taken the attitude that...
This DVD contains five programmes from the OU course Problem Solving and Improvement (T889) that are associated with Blocks 3: Techniques, Block 4: Methods and Approaches and Block 5: Managing Problem...
A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...
Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows...
Two programmes about communication skills and customer care in the building industry.
Divided into 8 15-minute episodes, this series provides a tool-kit of techniques and practical communication skills for survival in the workplace. Each programme takes an individual facing a communication...
A course looking at the changing role of the manager and different management styles. The Chief Environmental Health Officer at Bromley Council has created a highly customer-responsive culture through the...
A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...
You are currently searching in Find DVD. Search all the BUFVC's collections for '"customer relations"' in All fields.