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This five-part series helps young people navigate the dilemmas surrounding bullying, peer pressure, prejudice, and unresolved anger - with an additional programme focusing especially on conflict management...
Shows how to prevent and manage high-level incidents in the classroom. Severe or acute behaviour problems are one-off high-level incidents that occur infrequently, but are so serious that they can cause...
The four DVDs in the series provide dramatised case studies to help leaders, managers and team members to overcome leadership blunders, personality clashes, client service disasters and bullying and...
A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...
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