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Features ten dramatised reconstructions of bad interviewers at work and how to cope with them. Individual sections cover the untrained interviewer, the disorganised interviewer, the unexpected interview, and...
Visits Danbury Park Management Centre where students on an MSc course are role playing a conflict which actually took place in the school. In a headteacher’s office the door bursts open and the caretaker...
Nineteen ‘trigger videos’ in which health care staff are providing sexual counselling or encountering sexual harassment. Although most scenes are unresolved, four are ‘finished’- thus offering...
Psychiatrist R D Laing explores the dynamics of human relationships and the necessity of bringing honesty to our lives. He speaks of the incompatible contradictions that enmesh us in a web of lies, a system...
A series of teaching tapes dealiing with the doctor/patient relationship. The series consists of a preview/introduction tape and ten individual case studies which include the consultation as well as pre- and...
Professor Cary Cooper of Manchester University, explains industry’s growing interest in such courses in terms of solving ‘people problems’. The programme then examines and evaluates two very different...
Illustrates the range of activities which constitute non-verbal behaviour. Considers the functions of non-verbal behaviour beginning with the conveyance of emotional state and attitude through facial...
Argues that many people who deal professionally with the public do not realise what effects their own behaviour can have on the behaviour of customers. Demonstrates that behaviour is a tool which can be used...
Series aiming to help both interviewer and interviewee to understand more about the productive or awkward moments that occur in any interview, so that it can be a fairer system for everyone. 1: Explores the...
Shows the interpersonal problems involved in user reception, and ways in which those problems can be overcome. Illustrates both right and wrong ways of receiving new users to the library. The dramatised...
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