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Video-based pack looking at the higher education interview through the eyes of two applicants and includes tips from admissions staff and from students who have already been through the process.
Case study material in which most participants were unaware of the cameras. Demonstrates the contrasts between English and Asian conventions in advice centre interviewing. Useful both for the academic study...
A video-based training pack that aims to help employees improve their interpersonal skills. Covers: anticipating reactions from others, understanding non-verbal communication, using language and tone of...
Introduces internal marketing methods. Defines the areas of misunderstanding and misapprehension between patients and practitioners and suggests ways in which the dental team might ameliorate these...
Eight trigger tapes for use by pharmacy students in and exercise in interpersonal skills relating to the law and pharmacy. Each part lasts about a minute. The characters portrayed are played by professional...
Anyone whose job brings them into regular contact with members of the public will inevitably encounter people who might be termed ‘awkward customers’. This video enables members of staff to learn and...
A series of dramatic vignettes designed as a resource for teachers of clinical psychology to use in their teaching. 1: Body language, clarifying and summarising, using questioning, therapist disclosure,...
Four interviews with students which explore the role of the personal tutor and the nature of the personal tutor/student relationship.
Each film is centred around a particular type of problem person. The training messages cut across a wide spectrum of management skills and carry valid points for training in assertiveness, managing meetings,...
Shows that aggressiveness in discussion never succeeds; disagreements can be accepted without becoming rude and personal. Rules to be followed to reach a constructive agreement include: always show people...
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