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A video-based training package designed to give managers the skills, tools and confidence to solve performance problems constructively and swiftly. Using The Performance Improvement Plan, managers will be...
A video-based training pack on building good working relationships, which are essential for committed team-working, productive management and motivating people at every level. The skills involved are shown...
A resource that provides practical advice and information about mental distress. The video involves people in four different relationships talking through their strategies for surviving serious mental health...
A video on child bereavement, highlighting the parents’ need for clear communication and information about their baby’s death, post-mortem and organ donation. Considers the needs of a couple whose baby...
How professionals respond and communicate when parents are faced with decisions regarding foetal abnormality in a pregnancy. A couple speak about their experience. They share what they needed from the...
A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...
A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...
A video-based training package for staff on acute psychiatric wards, based on the need for user involvement in staff training. In three sections, focusing on the questions, How would you feel if this were...
A video-based training pack covering skills for persuading and influencing people. Dramatisations demonstrate the results of various kinds of behaviour, guiding the user towards the necessity of identifying...
Four modules with re-enactments of real-life situations in which public sector employees find themselves threatened. Includes discussion of motivations and ways of diffusing the situations.
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