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Psychologists Eve Ash and Peter Quarry discuss ways of handling difficult people, including someone who interrupts constantly, or is angry and abusive, or a supervisor who gives no support, or the quiet...
A video-based package to help managers develop the interpersonal skills they need to carry out a learning needs interview. Shows how to get the learner thinking about their overall objectives and the skills,...
Provides an opportunity to observe staff in a busy office dealing with a range of everyday office activities. They are seen making phone calls, arranging meetings, briefing members of a team, discussing and...
A video-based training pack for develping the interpersonal skills needed for interviewing, using a mixture of role play, example and discussion to examine the components of a successful interview. Looks at...
Part 1 (29 min): Looks at interpersonal skills between a middle manager and a junior manager where the former needs to establish a relationship which will over time lead to improved performance by the...
Support video for course B751, in five parts: 1) Making Sense of Management: introduces the work of middle managers in two organisations, British Airways plc and Whilrpool Corporation. Also includes...
Desmond Morris looks at non-verbal communication in the workplace. Body language helps us to appreciate what people are really thinking and feeling and helps us to put our own messages across without...
In two sequences, 1: Interpersonal interactions (29 min.) - which is concerned with interpersoanl skills between a middle manager and a junior manager where the former needs to establish a relationship which...
A video-based learning pack on residential care for the elderly and for people with learning difficulties. 1: Shows a day in the life of a local authority home for elderly people. Shows many of the details...
A training video produced for Northumbria Probation Service to highlight a range of situations between staff and clients where there is a threat of violent and aggressive behaviour. Looks at how to read the...
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