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A video on child bereavement, highlighting the parents’ need for clear communication and information about their baby’s death, post-mortem and organ donation. Considers the needs of a couple whose baby...
How professionals respond and communicate when parents are faced with decisions regarding foetal abnormality in a pregnancy. A couple speak about their experience. They share what they needed from the...
A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...
A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...
A video-based training pack covering skills for persuading and influencing people. Dramatisations demonstrate the results of various kinds of behaviour, guiding the user towards the necessity of identifying...
Four modules with re-enactments of real-life situations in which public sector employees find themselves threatened. Includes discussion of motivations and ways of diffusing the situations.
This package, consisting of dramatised video, trigger video and user’s guide is aimed at helping managers and learners to understand their respective roles in the learning review interview. Demonstrates...
A video-based management training pack explaining what coaching is and how to do it well. On tape 1 a dramatisation shows competent managers learning to develop and practise coaching skills. Tape 2 is a...
A self-study CD-ROM-based training programme intended to increase users’ awareness and use of interpersonal skills. Individual modules cover barriers to communication, plain speaking, assertiveness and...
The package consists of two videos and a user’s guide. The first video is a dramatisation showing managers how to help people put together a realistic and achievable learning plan. Highlights the...
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