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A self-study CD-ROM-based training programme intended to increase users’ awareness and use of interpersonal skills. Individual modules cover barriers to communication, plain speaking, assertiveness and...
Produced as part of an initiative by the Royal College of Physicians Research Unit towards implementing the Charter for Disabled People using Hospitals. Aims to give practical advice and looks at methods of...
Highlights the necessary concepts and communication skills needed to put patients at their ease and elicit all the information necessary to make a good diagnosis with suggestions for appropriate treatment....
A video-based management training package on the importance of staff development. In Part 1 Peter Cottee, Managing Director pest-control firm Terminix Peter Cox Ltd, spends a week as a pest control...
A video-based training package to help managers to effectively manage workplace communications. Part 1 follows Terry Brown, Commercial Director of tour operator Unijet, as he spends a week as a tour...
Three CD-ROM training programmes on business writing skills, each containing about 5 hours of interactive exercises, activities and illustrative video clips, and accompanied by a book. 1: How to produce a...
Television series looking a core management training topics, presented by comedian Hugh Dennis, with case studies of major companies and advice from trainer John Nicholson.
A video-based training package linking cross-cultural awareness with effective communication. A number of paired sequences contrast a range of styles of communication, such as formal/informal,...
Looks at communication skills and presents specific techniques to improve communication with preschool children. Parents share tips on what works and what doesn’t work for them. Child development experts...
Communication techniques to help employees deal with unclear, incomplete, deceptive and/or emotional questions and questioners. Aims to develop assertive questioning skills and covers clarifying, avoiding...
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