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A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...
Suggest ways in which young men can be encouraged to talk about their lives, feelings, attitudes and behaviour. Shows youth workers undertaking a range of activities with young men.
A video-based training pack covering skills for persuading and influencing people. Dramatisations demonstrate the results of various kinds of behaviour, guiding the user towards the necessity of identifying...
Four modules with re-enactments of real-life situations in which public sector employees find themselves threatened. Includes discussion of motivations and ways of diffusing the situations.
Introduces communication theory, examining forms of verbal and nonverbal communication. Discusses the SMCR model and considers encoding, decoding, noise and feedback. Also explores different communications...
A video-based training pack covering effective questioning in selection interviews. A dramatisation shows the consequences of asking the wrong questions and how using ‘discovery’ questions reveals true...
Series illustrating a range of active tutorial techniques, aiming to illustrate how tutorial sessions can develop co-operation and group cohesiveness.
Patients recall the manner in which they were presented with bad news about their health by professionals, and how they believe it could have been better managed.
A programme on counselling skills made for students to acquire an understanding of the skills needed by health workers who are not necessarily trained counsellors. Four role plays illustrate important...
Resolving a conflict is about communicating more effectively so that a resolution can meet both person’s needs. Uses a light-hearted dramatisation of a teenager’s family difficulties to illustrate ways...
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