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Shows edited videotape material being used in live television broadcasts. Takes a behind-the-scenes look at the work of videotape editors and explains the contribution of post-production to two BBC...
Shows how to handle a potential customer. A range of interpersonal skills are demonstrated including: greeting, using customers’ names, building rapport, closing, using eye contact, asking questions,...
Shows the giving, receiving and passing on of information. A range of interpersonal skills are demonstrated including: greeting a customer, closing, questioning, listening, making notes, introducing a...
Shows how to say "no" in three different situations: to a request for an appointment; to a request to work late; to a request to change work priorities. Each situation has a different outcome: in the first...
A set of six videos covering carpentry and joinery skills. Practical and down-to-earth with minimum commentary and designed to support instruction and demonstrations. The videos last between 10 and 20...
A series of six videos demonstrating electrical installation skills.
A series of five programmes demonstrating key techniques in plumbing and roof lead work.
A series of four videos demonstrating basic engineering skills - measurement, tool and cutter grinding, alignment of a machine vice, and setting up machine tools.
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