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Group decision-making can have many benefits, but sometimes when teams or groups of people are charged with making a decision, they are not as effective as they could be and time and energy are wasted. The...
Lots of people are very fearful of making presentations, but more and more people have to make them, whether in a sales context, training session or to report on a project. This video discussus what are the...
If a culture of denial, defensiveness and blame can be avoided, mistakes provide organizations and individuals with a significant opportunity for learning. Mistakes are one of the richest and most powerful...
Growth in the use of e-mail has been enormous - for both work and private purposes. E-mail is quick and easy to use, but it has many potential pitfalls, including legal dangers. This video points out the...
Explains the clues given in body language about feelings, motivation and attitudes. Understanding body language helps to improve communication.
Discusses the importance of having an understanding of group dynamics in order to manage or influence project or virtual teams.
Every day visitors make judgements about an organisation by the quality of the reception they receive. This video lays out the ten essential points every receptionist need to remember: Personal presentation;...
Provides six practical techniques that can be implemented to help achieve effective results, emphasising the importance of communication in conflict resolution.
Peter Quarry interviews Esther Orioli, discussing how to unleash the creative powers of everyone within an organisation, including rediscoving one’s lost creativity, the role of conformity in stifling...
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