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Calcutta Calling (2008)

Director
André Hörmann

Subject
Business studies; Geography

Distribution
Sale, DVD (Region 2 PAL, 17 minutes), £15.00

"Business Process Outsourcing" is the fastest growing industry in the world. In India, approximately 350,000 people are currently working in call centres to maintain the contact between western companies and...
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It’s Your Call - Display Screen & Headset Techniques in Call Centres (2003)

Subject
Health & safety; Vocational training

Distribution
DVD (Region 0)

A two-part video package on the use of display screen and headset equipment in modern call centres. It includes the latest 2003 guidelines released by the HSE on the use of such equipment. The package covers...
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Hotlines Series (2000)

Subject
Business studies; FE

Distribution
Sale, VHS (PAL, 12 x 13 mins approx), £150.00 each or £1,500 set of 12

A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...
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